WorldTV now has a regularly maintained Facebook page where we are answering questions from our users, providing basic support, and entertaining lively discussions with our channel owners. Our Facebook users (fans) are posting links to their channels, uploading their channel logos and channel ident videos, and telling other Facebook users about their channels and what they are trying to achieve with WorldTV. Why not come join in the fun? It’s just getting started.
The Facebook page was particularly useful recently when we experienced a serious outtage this week that affected significant operations of the Editor, including the ability to add new videos. Due to a simultaneous problem that affected our incoming email, we were unaware of this problem, as people were unable to email our support. Were it not for our Facebook page – where several users had reported the problem, the outtage may have lasted longer than it did. In future we encourage using Facebook to notify us of any bugs and talk to us in general.
We greatly regret the issues that happened this week and sincerely apologize to any users it affected. Improved support is a key area for progress as we gear up for coming out of Beta later this year, and the Facebook page is a significant step forward.Read More